It may be necessary to change some of the details of a booking. This help article explains how;
a) Hosts can make changes
b) Hosts can respond to Guest's requested changes
a) Making changes to a booking:
1. Log in and go to the 'bookings tab'
2. Select the desired booking by clicking any part of the booking panel:
And click 'Edit booking':
3. Enter any desired changes on the form and click 'Request Changes':
The other party has 24 hours to accept or reject the request.
4. Once the other party accepts the changes, any adjustments to the deposit and remaining balance will be taken care of and notifications sent. That's it!
b) Receiving requested changes to a booking
1. Guests can request changes. These appear as 'Bookings Requiring Attention' in the bookings tab. Click anywhere on the booking to see more.
2. The details of what changes are being requested are clearly shown. Simply accept or reject the request.
That's it! Any adjustments to the deposit and remaining balance will be taken care of and notifications sent.
Useful Information
- Only accepted bookings can be edited (at the moment) - to make changes to a requested booking, either;
- accept the booking as is and then make changes or
- reject the booking and ask the Guest to start the booking again
Note: If the booking is accepted but the Host's requested changes are not accepted by the Guest, either party is within their rights to cancel the booking without penalty.
- Currently only Hosts can override the automatically calculated price for a booking. Guests wishing to request a price different to that calculated would need to contact the Host asking them to make the requested changes themselves.
- If the total fee is increased, the Guest is required to pay the additional deposit at the time of requesting or accepting a change.
- Requested changes expire after 24 hours without a response
- These are the editable elements of a booking:
- Room
- Number of Guests
- Check-in/Check-out date
- Price
- 'Booking on behalf of' status
(Bookings cannot be moved between different digs listings)
- If a request is rejected, cancelled or expired then any potential refunds or additional payments will be made void and no payment will taken.
- If a request is accepted then any potential refunds or additional payments will be processed and the change will be reflected on the booking.
- In the event a booking is cancelled, any additional payments will be considered part of the deposit and processed as such.
- To withdraw a request, find the booking and click the "Withdraw" button.
- Once withdrawn, no changes will be made and all potential refunds and additional payments will be made void.
- Rejecting a request requires a reason for the rejection.
To cancel a booking, please read our other help article: 'What if I need to cancel a booking?'.
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