How to manage bookings

Modified on Mon, 4 Nov at 3:28 PM

Accepting bookings is one of the most exciting parts of hosting. 

 

As a Host, getting the booking process right is essential to ensuring a smooth experience for both you and your Guests. 

 

Whether you're managing multiple inquiries or dealing with last-minute requests, TheatreDigsBooker has sought to provide a clear and organised approach to help manage your bookings.  

 

This article will explain how to find and navigate your bookings, how to accept, reject or amend booking requests, and what different bookings may look like.

 


Jump To

 

How to find and navigate your bookings.

  

How to accept a booking request.

 

How to reject a booking request.

  

Booking statuses explained.

  


 

In order to locate your bookings, (past, present and future) you first need to be logged in to your Host account. 


1. Tap on the 'Hosts' tab at the bottom of your screen and log in.

 

  


2. Tap on the 'Bookings' tab at the bottom left. 

  

 


3. By default, you will be directed to a filtered list of bookings 'Requiring attention'. These may be booking requests, those with change requests, or bookings requiring reviews.


To see upcoming bookings, tap on 'Upcoming'.


To see a list of all your bookings, including those in the past, tap on 'All bookings'.


 


How to accept a booking request


Congratulations on receiving a booking! 


When a Guest places a booking with you, the site will immediately prompt you via email and SMS. 


To respond to the booking, click on the link in the email or just log in and tap on the bookings tab (shown above). 


1. The request email will look something like this, to respond - tap on 'View Request': 

 

  

This will bring you straight to the booking request. 

 


2. To accept a booking, tap on 'Accept'. To find out more about your potential Guest, tap on their name. For more information on viewing a Guest profile - tap here.

   


3. Confirm that you agree to the Terms and Conditions and the Host Code of Conduct. You will also be asked to confirm that you are legally allowed to offer the short-term let.  

 

Once you have checked both these boxes, tap 'Accept Booking'.

  

Accepted bookings automatically update the availability, processes the Guest’s deposit and sends the appropriate reminder messages to prompt the Guest to write a review.


If you need to find out more information from the Guest prior to accepting the booking, you're welcome to message them by tapping on 'Messages'.

 

   

If you haven't responded to a booking request within 22 hours we will send you a text to let you know that you have a booking request that needs your attention. 


This will help ensure our Hosts never miss any booking requests and that are responded to as quickly as possible.

 


How to reject a booking request


1. To reject a booking, scroll down on the booking page and tap 'Reject Booking'.

 

 


2. Next, you will be asked to confirm that you want to reject the booking. 


If you need to change the details of the booking, you can edit the booking by tapping on 'I will edit the booking'. For further help on editing a booking please read our help article 'How to edit a booking'.


 


3. Fill out the form provided and then tap 'Reject Booking'.

 


Rejected bookings automatically update the availability, refunds the Guest’s deposit and sends rejection notification emails to both parties. It can also affect a listing's ratings. Please click on the link to read more about this

If you need to, please take the opportunity update your calendar to avoid future confusion.

 


Booking statuses explained


To view the status of a booking, click on the tab 'All Bookings' from here you will be able to see all of your bookings and their status. The status' of your bookings could range from these, dependent upon either yours or the Guests actions!

 

 

Requested


Bookings in a 'Requested' state can either be accepted or rejected. 

 

 


Rejected


Bookings that are in a 'Rejected' state are those which have been rejected by a Host.

 

 


Accepted


Accepted bookings are those which have been accepted by a Host.

 

 


Cancelled


Cancelled bookings have either been cancelled by a Host or a Guest. The reasoning provided will be detailed underneath the 'Cancellation Details' tab. 
 
Tap 'View booking' to see the cancellation details tab.

  

  


Complete

  

A complete booking is a booking that has completed successfully. 

  

 


Expired


A booking is marked as 'expired' if you have either: a) not read or responded to a booking with 24 hours of it being received or b) after 7 days of the booking being received if you read/responded to the Guest's message but have not either 'Accepted' or 'Rejected' the booking (see above).


You can view your expired bookings by clicking on the 'All Bookings' button or link.  If you can accept the booking, you can message the Guest here.


 


Disputed


Sometimes a booking does not go ahead. If neither party cancels the booking then this will be marked as 'Disputed' by a TheatreDigsBooker admin (should we be alerted to it!). 

 

 


Thats it! You have responded to your booking.


Once you’re happy just logout or quit your internet browser.


If you have any questions please visit our Help Centre


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