Every time you receive a message you will get an email from us notifying you. By clicking on the link in the email, you will be taken directly to the new message (you may have to log in however if not already). Here is an example of how this email may look:
If, for some reason, this doesn't take you to the message then head over to the website and then log in as a host. You can follow these instructions to successfully view all outstanding messages.
1. Once you have logged in, if you have any unread messages, a notification will appear next to the messages tab.
2. If you click on the messages tab, you will be directed to your messages. To view a conversation, click on the relevant box.
Note: When you have an unread message, this will appear bold and blue highlighted like in the image below.
3. To respond to the message, type your reply into the message box, check the terms and conditions are ticks and click 'Send'.
Note: We remove email addresses and web URLs from messages (Why?) and the terms and conditions box is now automatically ticked for convenience. The site will not allow you to send your message if you have unticked the box.
Happy messaging!