What if I need to cancel a Guest's booking?

However many precautions one takes, there may still be the need to cancel a booking. 

This help article explains how to cancel a Guest's booking.

1. Log in as a Host by tapping on 'Hosts'. 

2. Tap on 'Bookings'.

3. Locate the booking you wish to cancel and tap 'View Booking'.

4. Scroll down and tap on 'Cancel Booking'.

5. Instead of cancelling, you could amend the booking by tapping 'Request Changes'. For more information about requesting changes, see our help article: How to edit a booking as a Host.

If you wish to continue with the cancellation, tap 'Cancel Booking'.

6. Fill out the form including the reasons why. Tick the box to confirm you wish to cancel and tap 'Confirm Cancellation'.

If your Guest is causing the booking cancellation then they will need to cancel themselves. Please message them and ask them to tap the 'Cancel Booking' button.

5. The site will automatically refund the Guest via their original payment method, and the booking will show as Cancelled.

We retain no part of the commission for failed bookings. If any part of the deposit is not returned, it is simply payment processing fees which is normally around 1.9%.

Cancelled bookings will affect a Host's acceptance rating, so please only cancel bookings if absolutely necessary. To read more about acceptance ratings please, 'Click Here'.

See also: What if a Guest cancels a booking?

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