However many precautions one takes, there may still be the need to cancel a booking. 


This help article explains how to cancel a Guest's booking.



1. Click on the 'Bookings' tab.




2. Next, find and click on the booking and click 'Cancel Booking':




3. Complete the cancellation form and click on 'Confirm Cancellation':




4. The site will confirm that the booking has been cancelled and confirmation emails will be sent to all parties.




5. The site will automatically refund the Guest via their original payment method, and the booking will show as Cancelled.




We retain no part of the commission for failed bookings. If any part of the deposit is not returned, it is simply payment processing fees which is normally around 1.9%.

  

Cancelled bookings will affect a Host's acceptance rating, so please only cancel bookings if absolutely necessary. To read more about acceptance ratings please, 'Click Here'.


See also: What if a Guest cancels a booking?


Need more help? Simply search our extensive knowledge base.



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