It is important that you reject a booking as soon as you know you are unable to accept as PayPal will continue to hold the Guest's deposit until the the booking has been officially rejected.
Although you may tell the Guest via the message facility that you are unable to accept their request, this does not officially reject the booking.
1. Log in as a Host by tapping on 'Hosts'.
2. Tap on 'Bookings'.
3. Tap on 'View Booking'.
4. To reject the booking, scroll down on the booking page and tap 'Reject Booking'.
5. Next, you will be asked to confirm that you want to reject the booking.
If you need to change the details of the booking, you can edit the booking by tapping on 'I will edit the booking'. For further help on editing a booking please read our help article 'How to edit a booking'.
6. Fill out the form provided and then tap 'Reject Booking'.
8. If you have rejected the booking due to no availability, a reminder to update your calendar may be displayed on the page.
The page may also load your calendar for you to update.
You can access your calendar by signing in and clicking here.
Rejected bookings automatically update the availability, refunds the Guest’s deposit and sends rejection notification emails to both parties. It can also affect a listing's ratings so please click on the link to read more about this.
If you have any further questions please contact us and we’ll be happy to help.
We hope you get many more lovely bookings!
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