What is an acceptance rate?

Modified on Thu, 13 Jun at 9:10 AM

Part of the requirements of being a Host on TheatreDigsBooker is to try to maintain a minimum 80% acceptance rate. This does not mean Hosts have to accept every booking we send them. Instead, it means that we ask Hosts to maintain accurate availability so that when Guests do request a booking, they can be confident that the Host should be able to accommodate them for the dates that show as available on the listing.

Guests can see Hosts' acceptance rates both on the Host's Digs view:



and on the Host's profile:


Hosts can see their own acceptance rates by clicking on the Calendar button at the bottom of their mobile view here:

Then scroll down the Calendar view until 'Your Acceptance Rate' is reached:

The acceptance rate shown on the listings simply shows the percentage of accepted bookings over the past 12 months for the Host.  Only expired and rejected bookings will affect the acceptance rate negatively.  Cancelled bookings won't affect the rate in a negative way.  

To assist Hosts, we have made the calendar easily updatable from any device and ask that Hosts review availability calendars at least once a month to ensure nothing has changed.  To see how to update a Host's calendar please follow the instructions in this help article: How to manage your calendar.

The success of any site such as TheatreDigsBooker depends heavily on reliability, and if Guests make bookings which the Hosts state as available and then have those bookings rejected because the calendar was not up-to-date, those Guests may lose faith in the site and not return - which is bad for all concerned.

By making acceptance rates clearly visible to everyone, Hosts are encouraged to block out dates on their calendars when they are unavailable thereby increasing the overall acceptance rate of bookings which means more bookings for Hosts and more peace of mind for Guests.

If a Host believes a rejected booking wrongly counts towards their acceptance rate, they should email support@theatredigsbooker.com with the booking ID and a reason. The admin team can then review and update the published rate accordingly. 

To see more about TheatreDigsBooker's expected standards take a look at our Host Code of Conduct and our Guest Code of Conduct.

If you have any questions please visit our Help Centre


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