How are my digs rated?

Modified on Wed, 12 Nov at 5:11 PM

Relevance is all-important to potential Guests - they need to know that they are contacting and booking up-to-date listings.

We want to reward well-performing Digs and Hosts on the site so Guests can easily find the best Digs for their stay.

Your Digs are now ranked in the following way in order of importance in the search results:

Primary: Overall Digs score - see section below for more detail

Next: Number of published reviews

Next: Number of bookings

Next: Digs last updated

Top Tip 1. If you don't have any bookings yet, don't worry, your Digs rating wont be calculated on all 5 relevance criteria.

Top Tip 2. If TheatreDigsBooker support have marked your Digs to be 'Top' of search results your Digs will appear at the top regardless of other scores.

Overall Digs Score - how this is worked out:

Guest Reviews - Encouraging your Guests to write reviews is the best way to improve your listing's rating. The more 'stars' you receive, the higher the rating.
Booking acceptance rate - If you accept 100% of the booking requests made, your rating will be much higher than a listing that only accepts 50%. Your acceptance rate shows the percentage of accepted bookings over the past 12 months. Only expired and rejected bookings will affect your acceptance rate.
Digs completion - You can see what you need to do to complete your Digs Listing by logging into your Host account and turning all your grey crosses to green ticks!
Response time - The quicker you can respond to a Guest's enquiry the higher the rating. This is based on your last 12 months activity.
Number of photos - A listing with one photo will appear below all other listings with more than 1 photos. 10 photos will rate higher than 1.

Top Tip! A red dot is an indication that an action is required by you to help you improve your Digs Listing. To view this, simply click on the icons which have the red dot!

This is what your reviews tab will look like once you start getting Guest reviews on your Digs listing:

This is all designed to make bookings easier for everyone. A few minutes spent optimising your listing can increase the number of bookings you receive. For more information on how to push your listing higher in the search results please read our help article: How can I attract more bookings.

If you have any questions about this please contact us.

If you have any questions please visit our Help Centre

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