We hope this never has to happen but, on occasion, Hosts do find it necessary to cancel a booking.
The Host is asked to include a reason for cancellation and this is included in the email we send you along with a link to alternative digs matching the criteria of the cancelled booking. If you require any support finding alternative accommodation, please contact our support team.
TheatreDigsBooker will them process a refund directly to the Guest via the original payment method within 5 working days.
We retain no part of the commission for failed bookings. If any part of the deposit is not returned it is simply PayPal's fees for processing the payment which is normally around 1.9%.
The site automatically removes the booking from the Host's calendar and sets the booking as 'Host cancelled'.