IMPORTANT - TEMPORARY UPDATE TO CANCELLATION PROCESS:
For the latest information, please read the help article:
In 10 years of operating we have never retained a deposit that wasn't for a successful booking (despite the terms of the site stating that deposits are non-refundable) and we don't intend to start now.
By working together, in good faith, we will all be able to get through this painful time and quickly return to normal service once it has all passed.
We thank you for your understanding and patience. Stay well.
Phil Barley and the TheatreDigsBooker Team
We hope this never has to happen but, on occasion, Hosts do find it necessary to cancel a booking.
The Host is asked to include a reason for cancellation and this is included in the email we send you along with a link to alternative digs matching the criteria of the cancelled booking. If you require any support finding alternative accommodation, please contact our support team.
TheatreDigsBooker will them process a refund directly to the Guest via the original payment method within 5 working days.
We retain no part of the commission for failed bookings. If any part of the deposit is not returned it is simply PayPal's fees for processing the payment which is normally around 1.9%.
The site automatically removes the booking from the Host's calendar and sets the booking as 'Host cancelled'.