IMPORTANT - TEMPORARY UPDATE TO CANCELLATION PROCESS:
For the latest information, please read the help:
However many precautions one takes, there may still be the need to cancel a booking.
If this is the case please visit your bookings page, find the relevant booking and click 'Cancel Booking'.
If the booking is still waiting to be accepted or rejected by the Host then the site will automatically label the booking as 'Guest Cancelled' and you will receive an email confirming the cancellation and your deposit will be returned via your original payment method.
If you cancel an accepted booking, you will be asked to include a reason for cancellation and this is included in the email we send the the Host.
The site automatically removes the booking from the Host's calendar and sets the booking as 'Guest cancelled'.
TheatreDigsBooker retains no part of the commission for failed bookings. If any part of the deposit is not returned it is simply processing fees for the payment which is normally around 1.9%.