What if I need to cancel a booking with a Host?

Modified on Wed, 10 May, 2023 at 12:02 PM

However many precautions one takes, there may still be the need to cancel a booking.

If this is the case please visit your bookings page, find the relevant booking and click 'Cancel Booking'.

If the booking is still waiting to be accepted or rejected by the Host then the site will automatically label the booking as 'Guest Cancelled' and you will receive an email confirming the cancellation and your deposit will be returned via your original payment method.

If you cancel an accepted booking, you will be asked to include a reason for cancellation and this is included in the email we send the the Host.

The site automatically removes the booking from the Host's calendar and sets the booking as 'Guest cancelled'.

Theatre Digs Booker will then forward the deposit to the Host by way of compensation. Some Hosts may waive this right, depending on the circumstances and request we return the deposit to the Guest.

TheatreDigsBooker retains no part of the commission for failed bookings. If any part of the deposit is not returned it is simply processing fees for the payment which is normally around 1.9%.

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