IMPORTANT - TEMPORARY UPDATE TO CANCELLATION PROCESS:
Processing of refunds will take longer than normal.
In 10 years of operating we have never retained a deposit that wasn't for a successful booking (despite the terms of the site stating that deposits are non-refundable) and we don't intend to start now.
We are doing everything in our power to ensure deposits are returned (or passed onto the Host where requested) but due to the unprecedented Worldwide events affecting everyone, we are facing the prospect of a precipitous drop in new bookings at the same time as an unimaginable number of cancellations.
We are a small business and run as lean as possible with tight cashflow. We budget for 10-15% of refunds each month and the Coronavirus Pandemic has resulted in dramatic rise in refund requests which is only forecast to increase.
Without this 'delay measure' in place, our business will fail and no one would get their deposits back.
Therefore, our approach is to stagger the payout of deposits over the next few months, we are unable to provide specific details of exactly when each refund will be processed, but please be assured that we will do everything possible to minimise any delay.
By working together, in good faith, we will all be able to get through this painful time and quickly return to normal service once it has all passed.
We thank you for your understanding and patience. Stay well.
Phil Barley and the TheatreDigsBooker Team
However many precautions one takes, there may still be the need to cancel a booking.
If this is the case please visit your bookings page, find the relevant booking and click 'Cancel Booking'.
If the booking is still waiting to be accepted or rejected by the Host then the site will automatically label the booking as 'Guest Cancelled' and you will receive an email confirming the cancellation and your deposit will be returned via your original payment method.
If you cancel an accepted booking, you will be asked to include a reason for cancellation and this is included in the email we send the the Host.
The site automatically removes the booking from the Host's calendar and sets the booking as 'Guest cancelled'.
TheatreDigsBooker retains no part of the commission for failed bookings. If any part of the deposit is not returned it is simply processing fees for the payment which is normally around 1.9%.