For the latest information, please read the help article:

Normal operation suspended during Coronavirus Pandemic.

In 10 years of operating we have never retained a deposit that wasn't for a successful booking (despite the terms of the site stating that deposits are non-refundable) and we don't intend to start now.

By working together, in good faith, we will all be able to get through this painful time and quickly return to normal service once it has all passed. 

If you feel that you might need your bookings again some time in the future, please ask the Host to consider editing the booking for a far-off future date. You can amend to actual dates when they are released by theatres/production companies. This would help to reduce refund workload and would be a hugely appreciated support during this crisis.

We thank you for your understanding and patience. Stay well.

Phil Barley and the TheatreDigsBooker Team

However many precautions one takes, there may still be the need to cancel a booking.

If this is the case please visit your bookings page, find the relevant booking and click 'Cancel Booking'. 

If the booking is still waiting to be accepted or rejected by the Host then the site will automatically label the booking as 'Guest Cancelled' and you will receive an email confirming the cancellation and your deposit will be returned via your original payment method.

If you cancel an accepted booking, you will be asked to include a reason for cancellation and this is included in the email we send the the Host.

The site automatically removes the booking from the Host's calendar and sets the booking as 'Guest cancelled'.

Theatre Digs Booker will then forward the deposit to the Host by way of compensation. Some Hosts may waive this right, depending on the circumstances and request we return the deposit to the Guest.

TheatreDigsBooker retains no part of the commission for failed bookings. If any part of the deposit is not returned it is simply processing fees for the payment which is normally around 1.9%.

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