What if I need to cancel a booking with a Host?

Modified on Wed, 24 Dec, 2025 at 1:36 PM

Sometimes plans change, and you may need to cancel a booking. Whether it’s due to a schedule shift or other unforeseen circumstances, cancelling a booking is a straightforward process.

This guide will walk you through the steps to cancel your booking.

1. Tap on 'Guests' and log in.

2. Tap on 'Bookings'.

3. Locate the booking you wish to cancel and tap on 'View Booking'.

4. Scroll down and tap on 'Cancel'.

5. If you are reducing the length of stay, tap on 'Request Changes' to submit a change request.

However, if you need to cancel the full booking then tap on 'Cancel Booking'.

6. You will be asked to include a reason for cancellation. This is included in the email we send the the Host.

Tick the box confirming you wish to cancel and then tap 'Confirm Cancellation'.

7. Once successfully cancelled, you will be greeted with the following message:

When a Guest cancels a booking, the Host then chooses whether to retain the deposit or refund the deposit to the Guest depending on the circumstances. The site automatically removes the booking from the Host's calendar and sets the booking as 'Guest cancelled'.

When the Host chooses to refund the deposit to the Guest, this is refunded via the Guest's original payment method.

When the Host requests to retain the deposit, we hold onto it until the original check-in date, which gives the Host time to potentially accept a replacement booking via the TheatreDigsBooker site, in place of the one that was cancelled.

If a suitable replacement booking is either accepted or rejected, then the deposit decision may be overridden and the deposit refunded to you, the Guest.

This ensures fairness and gives Hosts the opportunity to recover any potential lost income, while also safeguarding Guests where availability remains open but a Host chooses not to rebook.

Top Tip: If the Guest cancelled booking is still waiting to be accepted or rejected by the Host then the site will automatically label the booking as 'Guest Cancelled' and you will receive an email confirming the cancellation and your deposit will be returned via your original payment method.

TheatreDigsBooker retains no part of the commission for failed bookings. If any part of the deposit is not returned it is simply processing fees for the payment which is normally around 1.9%.

If you have any questions please visit our Help Centre

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