Sometimes plans change, and you may need to cancel a booking. Whether it’s due to a schedule shift or other unforeseen circumstances, cancelling a booking is a straightforward process.
This guide will walk you through the steps to cancel your booking.
1. Tap on 'Guests' and log in.
2. Tap on 'Bookings'.
3. Locate the booking you wish to cancel and tap on 'View Booking'.
4. Scroll down and tap on 'Cancel'.
5. If you are reducing the length of stay, tap on 'Request Changes' to submit a change request.
However, if you need to cancel the full booking then tap on 'Cancel Booking'.
6. You will be asked to include a reason for cancellation. This is included in the email we send the the Host.
Tick the box confirming you wish to cancel and then tap 'Confirm Cancellation'.
7. Once successfully cancelled, you will be greeted with the following message:
Top Tip: If the Guest cancelled booking is still waiting to be accepted or rejected by the Host then the site will automatically label the booking as 'Guest Cancelled' and you will receive an email confirming the cancellation and your deposit will be returned via your original payment method.
For full details of our cancellation policy, please refer to our article: Our Cancellation Policy.
If you have any questions please visit our Help Centre
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