It may be necessary to change some of the details of a booking. This help article explains how;
a) Guests can request changes
b) Guests can respond to Hosts' requested changes
a) Making changes to a booking:
1. Log in and go to the 'bookings tab'
2. Select the desired booking by clicking any part of the booking panel:
And click 'Request Changes':
3. Enter any desired changes on the form and click 'Request Changes':
Just as with requesting a booking, any increase in the total booking fee will require payment of the additional deposit at the time of requesting the change.
The other party has 24 hours to accept or reject the request.
4. Once the other party accepts the changes, any adjustments to deposit and remaining balance will be taken care of and notifications sent. That's it!
b) Receiving requested changes to a booking
1. Hosts can request changes. These appear as 'Bookings Requiring Attention' in the bookings tab. Click anywhere on the booking to see more:
2. The details of what changes are being requested are clearly shown. Simply accept or reject the request.
Just as with requesting a booking, any increase in the total booking fee will require payment of the additional deposit at time of accepting the change.
That's it! Any adjustments to the deposit and remaining balance will be taken care of and notifications sent.
Useful Information
- Only accepted bookings can be edited (at the moment) - to make changes to a requested booking, either;
- ask the Host to accept the booking as is and then make changes or
- withdraw the booking and start the booking again
- Currently only Hosts can override the automatically calculated price for a booking. Guests wishing to request a price different to that calculated would need to contact the Host asking them to make the requested changes themselves.
- Requested changes expire after 24 hours without a response
- These are the editable elements of a booking:
- Room
- Number of Guests
- Check-in/Check-out date
- Price
- 'Booking on behalf of' status
(Bookings cannot be moved between different digs listings)
- When you make or accept a change that increases the amount to pay on a booking:
The minimum transfer amount for change requests is £0.30 via bank transfer. You can select PayPal as your payment option on amounts £1 or more.
- If a request is rejected, cancelled or expired then any potential refunds or additional payments will be made void and no payment will taken.
- If a request is accepted then any potential refunds or additional payments will be processed and the change will be reflected on the booking.
- In the event a booking is cancelled, any additional payments will be considered part of the deposit and processed as such.
- To withdraw a request, find the booking and click the "Withdraw" button.
- Once withdrawn, no changes will be made and all potential refunds and additional payments will be made void.
- Rejecting a request requires a reason for the rejection.
To cancel a booking, please read our other help article: 'What if I need to cancel a booking?'.
Need more help? Simply search our extensive knowledge base.