We remove email addresses, phone numbers and web links from messages and digs' descriptions to help keep visitors on the site.
When a booking is accepted both parties are sent full contact details (that we have on file), including email addresses:
In addition, the Host's address and phone number is displayed on the Guest's booking page and the Guest's phone numbers are displayed on the Host's booking page:
This all helps to encourage on-site communication.
We try to keep all communication on the site for several reasons.
- Hosts are encouraged to update their listings more regularly.
- Both Guests and Hosts have a record of all communication regarding their bookings.
- Answers are more easily available while on the site.
- But most importantly Bookings are completed online!
Completing bookings online is important. (Why?)