How does the payment process work?

When placing a booking through the site, Guests will pay a 10% deposit to secure their booking,

e.g. The Guest would pay a £10 deposit on a £100 booking.

This deposit is held until the Host either Accepts or Rejects the Booking request.

If the Host accepts the Booking, we retain the 10% deposit and this acts as our commission for bringing the booking to the Host. This charge includes all our costs.

The remaining balance is then paid by the Guest to the Host on arrival after inspecting the property.

If the Host has requested a different payment arrangement in the Digs description, the Guest should understand that any terms and conditions regarding cancellation and refunds are strictly between the Host and the Guest. 

e.g. £90 to the Host when checking in.

For stays of longer than one week, weekly instalments may be arranged with the Host’s permission but this should not be required or expected.

We advise Hosts to contact the Guest before their Check-in date to discuss the remaining balance due and also their preferred method of payment, i.e. Cash or Bank Transfer.

If the Host rejects the Booking, the Booking expires, or the Booking is withdrawn, the full deposit is automatically refunded to the Guest via the original payment method.

We only take commission from successful bookings!

For more information please see: Why do you charge 10% commission? (For Hosts)

If you have any questions please visit our Help Centre

Return to Site