Guest Solutions and How-To's

This folder contains in depth solutions and walkthroughs on completing your bookings. For quicker answers, head over to the 'Guest FAQ's' folder.

How do I message a Host before placing a booking?
You can contact a Host to enquire about a booking before clicking 'Book Now'. To message a Host: 1. Log in to your Guest account 2...
Mon, 2 Sep, 2019 at 4:23 PM
How to receive a VAT receipt
Only Hosts are able to print VAT receipts as they are the ones paying VAT on the commission and not the Guest.  Guests pay the total fee for the stay...
Tue, 12 Feb, 2019 at 11:51 AM
How do I raise an issue with a Booking?
Whilst the majority of bookings on the site run very smoothly, we understand that sometimes things can go wrong. Before raising an issue on the site, we...
Tue, 12 Feb, 2019 at 11:37 AM
How to Edit Your Guest Profile / Information Available to Hosts About Guests
If you need to change your registered email address, phone number or add a mobile number so that you can receive SMS notifications of bookings then you can ...
Tue, 12 Feb, 2019 at 11:37 AM
How do I check my bookings? - Guest
It is easy to check the details of your upcoming bookings. 1.  Visit your bookings page here. 2.  If you have made a booking your default view will ...
Tue, 12 Feb, 2019 at 11:36 AM
How to add a Booking to your Personal Calendar - Guest
One of the newest features which has been added to Theatre Digs Booker is designed to help you sync up your bookings to your personal calendar.  This al...
Tue, 12 Feb, 2019 at 11:35 AM
Where can I get some additional support? 24 hour helpline for Industry Professionals
Would you like some more general support? 0800 915 4617 / advice@theatrehelpline.org – ALL CALLS FREE OF CHARGE Society of London Theatre (SOLT...
Tue, 12 Feb, 2019 at 11:33 AM