Guest FAQs

Here are some Frequently Asked Questions! For more in depth solutions to problems or queries, head over to the 'Guest Solutions and How-To's' folder.

Why is my phone number not showing?
We remove email addresses, phone numbers and web links from messages and digs' descriptions to help keep visitors on the site.   When a booking is ac...
Tue, 12 Feb, 2019 at 11:17 AM
What if a Host cancels a booking?
IMPORTANT - TEMPORARY UPDATE TO CANCELLATION PROCESS: For the latest information, please read the help article: Normal operation suspended during Coron...
Tue, 7 Apr, 2020 at 10:04 AM
I am already registered. Why can't I book?
Some Hosts only accept bookings from Theatre Professionals. You can show hosts your theatre professional status by registering with a Professional Body, and...
Tue, 12 Feb, 2019 at 11:12 AM
Why do some Hosts impose minimum nights on their listing?
Because most of our digs are in private homes, they represent a significant saving over hotels and guesthouses but because of this, the relative cost and...
Tue, 12 Feb, 2019 at 11:10 AM
Do I need to book?
All Guests are required to book via the booking facility by clicking the 'Book Digs' button and paying a 10% deposit.  Guests are welcome to mess...
Tue, 12 Feb, 2019 at 11:09 AM
Why is my email address not showing when messaging a Host?
We remove email addresses, phone numbers and web links from messages and digs' descriptions to help keep visitors on the site.   When a booking is ac...
Tue, 12 Feb, 2019 at 11:08 AM
Why do some listings not show?
Some Hosts listed on the site long before the latest booking system was implemented.  Digs without prices or rooms cannot be booked by Guests and so if ...
Tue, 12 Feb, 2019 at 11:06 AM
Can I register as a Host and a Guest?
Sometimes Hosts may want to register as a Guest and book digs through the site and Guests may want to list their properties as digs on the site. This is...
Tue, 12 Feb, 2019 at 11:05 AM
Why do other cities appear in search results?
Our aim is to list at least 40 great digs within 5 miles of every major receiving theatre in the country. And we are nearing our goal every day.   However...
Tue, 12 Feb, 2019 at 11:04 AM
What is an acceptance rate?
Part of the requirements of being a Host on TheatreDigsBooker is to try to maintain a minimum 80% acceptance rate for all rooms offered on the site. Th...
Tue, 12 Feb, 2019 at 11:03 AM