Guest FAQs

Here are some Frequently Asked Questions! For more in depth solutions to problems or queries, head over to the 'Guest Solutions and How-To's' folder.

How do you vet digs?
We do not 'vet' or inspect digs ourselves.  Even if we could get to all of our 3000+ Hosts personally, a quick visit and look around is nowher...
Tue, 12 Feb, 2019 at 11:26 AM
What is required of a Guest?
TheatreDigsBooker is designed to make and receive bookings easier for all concerned. Guests want to search for digs, make booking requests which will ...
Tue, 12 Feb, 2019 at 11:25 AM
What if I need to cancel a booking with a Host?
However many precautions one takes, there may still be the need to cancel a booking. If this is the case please visit your bookings page, find the relev...
Tue, 12 Feb, 2019 at 11:25 AM
Where is my deposit?
When you make a booking request on TheatreDigsBooker.com, the PayPal transaction is actually an 'authorisation' to take that amount of money from ...
Tue, 12 Feb, 2019 at 11:24 AM
Why should I book online?
Completing bookings online is important because: A full record of booking information and messages are stored in your account area. Calendars automatica...
Tue, 12 Feb, 2019 at 11:21 AM
Why do I need to register?
If you are a theatre professional, you have access to all the details of all the digs on the site (and there are hundreds). We just ask for your email ...
Tue, 12 Feb, 2019 at 11:20 AM
Why do you charge 10% commission? (for Guests)
When a Guest makes a booking request, they are asked to pay a 10% deposit via PayPal. This becomes our commission only on successful bookings. Why? ...
Tue, 12 Feb, 2019 at 11:20 AM
What if I don't like the digs?
Whilst we do everything we can to ensure only great digs are listed on the site, there can be times when a Guest is not comfortable staying in the digs and ...
Tue, 12 Feb, 2019 at 11:19 AM
Do I need a PayPal account?
No. You can pay your deposit with a credit or debit card without registering with PayPal (although registering could prove easier in the long run).  ...
Tue, 12 Feb, 2019 at 11:18 AM
How can I edit a booking?
At the moment, only Hosts can edit bookings. Please message the Host to request any changes or cancellations and they can edit accordingly. Return ...
Tue, 12 Feb, 2019 at 11:17 AM