Guest FAQs

Here are some Frequently Asked Questions! For more in depth solutions to problems or queries, head over to the 'Guest Solutions and How-To's' folder.

What is required of a Guest?
TheatreDigsBooker is designed to make and receive bookings easier for all concerned. Guests want to search for digs, make booking requests which will ...
Wed, 26 Feb, 2020 at 1:07 PM
What if I need to cancel a booking with a Host?
However many precautions one takes, there may still be the need to cancel a booking. If this is the case please visit your bookings page, find the relev...
Wed, 10 May, 2023 at 12:02 PM
Where is my deposit?
When you make a booking request on TheatreDigsBooker.com, the transaction is actually an 'authorisation' to take that amount of money from your PayP...
Mon, 18 Sep, 2023 at 2:34 PM
Why should I book online?
Completing bookings online is important because: A full record of booking information and messages are stored in your account area. Calendars automatica...
Tue, 12 Feb, 2019 at 11:21 AM
Why do I need to register?
If you are a theatre professional, you have access to all the details of all the digs on the site (and there are hundreds). We just ask for your email ...
Tue, 12 Feb, 2019 at 11:20 AM
What if I don't like the digs?
Whilst we do everything we can to ensure only great digs are listed on the site, there can be times when a Guest is not comfortable staying in the digs and ...
Wed, 17 Jan, 2024 at 10:04 AM
Do I need a PayPal account?
No. You can pay your deposit with a credit or debit card without registering with PayPal (although registering could prove easier in the long run).  ...
Tue, 12 Feb, 2019 at 11:18 AM
Why is my phone number not showing?
We remove email addresses, phone numbers and web links from messages and digs' descriptions to help keep visitors on the site.   When a booking is acc...
Tue, 12 Feb, 2019 at 11:17 AM
What if a Host cancels a booking?
We hope this never has to happen but, on occasion, Hosts do find it necessary to cancel a booking.    The Host is asked to include a reason for cancellat...
Thu, 4 Feb, 2021 at 2:57 PM
I am already registered. Why can't I book?
Some Hosts only accept bookings from Theatre Professionals. You can show hosts your theatre professional status by registering with a Professional Body, and...
Tue, 12 Feb, 2019 at 11:12 AM