Guest FAQs

Here are some Frequently Asked Questions! For more in depth solutions to problems or queries, head over to the 'Guest Solutions and How-To's' folder.

How do you vet digs?
We do not 'vet' or inspect digs ourselves.  Even if we could get to all of our 3000+ Hosts personally, a quick visit and look around is nowher...
Thu, 7 Sep, 2017 at 1:28 PM
What is required of a Guest?
TheatreDigsBooker is designed to make and receive bookings easier for all concerned. Guests want to search for digs, make booking requests which wi...
Thu, 7 Sep, 2017 at 1:09 PM
What if I need to cancel a booking with a Host?
However many precautions one takes, there may still be the need to cancel a booking. If this is the case please visit your bookings page, find the relev...
Thu, 25 Jan, 2018 at 4:43 PM
Where is my deposit?
When you make a booking request on TheatreDigsBooker.com, the PayPal transaction is actually an 'authorisation' to take that amount of money from ...
Thu, 7 Sep, 2017 at 12:56 PM
Why should I book online?
Completing bookings online is important because: A full record of booking information and messages are stored in your account area. Calendars automati...
Thu, 7 Sep, 2017 at 12:52 PM
Why do I need to register?
If you are a theatre professional, you have access to all the details of all the digs on the site (and there are hundreds). We just ask for your email ...
Thu, 7 Sep, 2017 at 12:52 PM
Why do you charge 10% commission? (for Guests)
When a Guest makes a booking request, they are asked to pay a 10% deposit via PayPal. This becomes our commission only on successful bookings. Why? ...
Tue, 24 Jul, 2018 at 4:44 PM
What if I don't like the digs?
Whilst we do everything we can to ensure only great digs are listed on the site, there can be times when a Guest is not comfortable staying in the digs and ...
Fri, 22 Jun, 2018 at 1:20 PM
Do I need a PayPal account?
No. You can pay your deposit with a credit or debit card without registering with PayPal (although registering could prove easier in the long run).  ...
Tue, 20 Nov, 2018 at 4:19 PM
How can I edit a booking?
At the moment, only Hosts can edit bookings. Please message the Host to request any changes or cancellations and they can edit accordingly. Return to...
Thu, 7 Sep, 2017 at 1:03 PM