Host FAQ's

Here are some Frequently Asked Questions! For more in depth solutions to problems or queries, head over to the 'Solutions and How-To's' folder.

What is the privacy setting?
Hosts can choose to be contacted by 'anyone' searching the internet for accommodation or by 'Theatre Professionals Only'. If...
Tue, 12 Feb, 2019 at 3:49 PM
How can I optimise my old 'Free' listing?
If you were lucky enough to snap up one of our 'Free Listings' right at the beginning, you will see that you now have many more options to make th...
Tue, 12 Feb, 2019 at 3:48 PM
Why can't I view my listing?
There are a number of reasons that you may not be able to see your digs listing. It is worth checking that you have completed these points: Have yo...
Tue, 12 Feb, 2019 at 3:47 PM
Why is my telephone number not showing?
We remove email addresses, phone numbers and web links from messages and digs' descriptions to help keep visitors on the site.   When a booking is ac...
Tue, 12 Feb, 2019 at 3:46 PM
Hosting in London - The "90 day rule"
If you are Host with property in London, your dwelling is subject to a planning restriction, which makes the use of residential premises as temporary sleepi...
Tue, 12 Feb, 2019 at 3:43 PM
Do you have an app?
We built a fully-responsive website that has full functionality on all devices rather than build and maintain a site alongside mobile apps. For a relati...
Tue, 12 Feb, 2019 at 3:39 PM
Why is my website address not showing?
We remove email addresses, phone numbers and web links from messages and digs' descriptions to help keep visitors on the site.   When a booking is ac...
Tue, 12 Feb, 2019 at 3:39 PM
Why is my listing suspended/unpublished?
In most cases, listings have been suspended or unpublished because something isn't quite accurate enough for us to confidently show it to Guests in the...
Tue, 12 Feb, 2019 at 2:59 PM
How do you vet digs?
We do not 'vet' or inspect digs ourselves.  Even if we could get to all of our 7000+ Hosts personally, a quick visit and look around is nowher...
Wed, 20 Mar, 2019 at 4:34 PM
Emails are going into Spam Folder
In an effort to protect their users, most email providers like Hotmail, Gmail, BTInternet etc automatically direct emails they suspect might be spam direc...
Tue, 12 Feb, 2019 at 2:58 PM