[updated 27th March 2020 16:00)


As outlined in the Update from the Founder, sadly, TheatreDigsBooker staff are currently furloughed and are unable to work.


The website continues to operate with skeleton, external staff but we currently have no support staff due to the Coronavirus Crisis.


If you have already contacted us regarding a cancellation or a refund, your email may not be replied to directly but when normal operation resumes, all edited and cancelled bookings will automatically be added to the queue for processing.




If you are a Host and you need to cancel or edit a booking:


We encourage all Hosts to cancel/edit their own bookings directly via the site. You can do this by logging in here, clicking 'Bookings' and clicking the 'Edit' button. 

These help articles are available to guide you:'


Once you have edited or cancelled the booking, our system will be notified and any refund or adjustment to the deposit amount will be entered into our queue. There is no need to send additional emails. We will get to your bookings as soon as we possibly can.




If you are a Guest and need to cancel or edit a booking:


For Guests who need to cancel bookings please log in here, click 'Bookings' and click 'Cancel' on the respective booking. 

These help articles are available to guide you:

 'What If I Need To Cancel A Booking With A Host?'.


If you need to edit a booking, please message the Host via the site and ask them to make the changes you need.


Once you have edited or cancelled the booking, our system will be notified and any refund or adjustment to the deposit amount will be entered into our queue. There is no need to send additional emails. We will get to your bookings as soon as we possibly can.




Why we need to temporarily delay refunds


In 10 years of operating, we have never retained a deposit that wasn't for a successful booking (despite the terms of the site stating that deposits are non-refundable) and we don't intend to start now.


We are doing everything in our power to ensure deposits are returned (or passed onto the Host where requested) but due to the unprecedented Worldwide events affecting everyone, normal operations have been brought to an abrupt standstill.


We are a small business with only seven employees and run as lean as possible with tight cash flow. We budget for 10-15% of refunds each month and the Coronavirus Pandemic has resulted in 100% refund requests which, when combined with zero revenue, is devastating to any business.


Without this 'delay measure' in place, our business will fail and no one would get their deposits back as our investors would withdraw their backing and we would go into liquidation. 


Therefore, our approach is to stagger the payout of deposits over the next few months. We are unable to provide specific details of exactly when each refund will be processed, but please be assured that we will do everything possible to minimise any delay once normal operation resumes.


By working together, in good faith, we will all be able to get through this painful time and quickly return to normal service once it has all passed. 


Thank you for your understanding and patience. Stay well.

Phil Barley and the TheatreDigsBooker Team