Mail Chimp Emails - What's in them and how to respond:



Host News


1. Focusing on the calendar feature, we're promoting that this 'useful feature' can help to manage your bookings whilst you're away on holiday for stress-free Hosting.


For new Hosts, we are directing them to our lead page:



For our Hosts, we have directed them to our help solution and/or asked them to contact support for further help and advice.



If a Host gets in touch you may also wish to discuss temporarily unpublishing their digs whilst they're away so they don't have to respond to booking enquiries.


2. We also have a section about 'Meet the team' and the first of this new section starts with our lovely Lou.... 


The link directs Hosts to:



Guest News


This month it's all about tour codes and how to use them.  There are links in the email to our 'What is a tour code' solution' as well as a link to send an email to us to request a tour code.


You may be asked questions about tour codes and have email requests from Guests for a tour code.  


They should include in their email what tour they are with, please check to see if there is a tour code for their tour first before creating a new one.


Please refer to our support solutions:




Producer News


This month it's all about tour codes and how to use them.  There are links in the email to our 'What is a tour code' solution' as well as a link to send an email to us to request a tour code.


You may be asked questions about tour codes and have email requests from Producers for a tour code.  


They should include in their email the name of their tour, please check to see if there is a tour code for their tour first before creating a new one.


Please refer to our support solutions:




Theatre News


This month we are promoting Online Digs Lists as 'Your digs list, online'.  We have a landing page, and FD solution that provides more information about Online Digs Lists.


The name and links to the lead page and solution are below:


LEAD PAGE


FD SOLUTION: Theatre Section - 


Please pass enquiries about digs lists to Hayley, or if she is not in, respond to say she will be in touch shortly but here is some further information and direct them to the FD solution page.