Thank you very much for your email and for providing us with further feedback and photographs with respect to your bookings with Guest.............

We fully appreciate that negative feedback can be very upsetting and can feel personal at the time and we are sorry to hear that this has been the case for you. Please be assured that when we receive feedback such as this we are keen to act as mediators and try as much as possible to gather the facts in the first instance.  We do not assume that either party is 'correct' and to this end, we rely on the information provided by both Hosts and Guests.  It is for this reason that we called you as soon as the feedback was received.

 Furthermore, We like to think of these situations as good opportunities for Hosts to review the quality of their accommodation and service from a Guest's perspective and feel that it would be unfair for us not to share feedback with Hosts, especially if there may be something simple that they can do to correct any issues that may ultimately lead to further bookings.

 However, we are very sorry to hear that you did not find the Guests very friendly and would like to thank you for confirming that you already leave a note in the Guest's rooms regarding your house rules. Thank you also for providing us with photographs of your bathroom proving its general cleanliness; please be assured that this has been noted.

We are very sorry to hear that you have decided not to accept further bookings from the site for the time being.  We do hope that this experience has not put you off all together from hosting in the future as we can see from your lovely reviews that you have had lots of great Guests and we do value the service that our Hosts provide to the Theatre Industry. 

If we can help you with your listing in the future, please do not hesitate to contact us. 

With kind regards,